Bringing the power of conversations to Marketing, Sales, and Service. Our client’s results speak for themselves. See how we’ve helped a variety of clients continuously grow their business.
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Conversational Service Bot
Product Returns Bot Support
Electronics Joy4U is an electronics gadgets and supplies brick and mortar shop having slow and complex processes to handles product demos, support and return requests. CAIBots helped the clients to go online by setting up eCommerce store and deploying chatbots for product demos to collecting feedback, handle an end-to-end customer experience including product returns and refunds.
~35% of the customers were switching to the competitors stating poor support experience
20%+ support requests were misdirected to the sales team
Team spending significant on trivial activities getting constrained to service priority tickets.
CAIBots Solution & Outcomes:
75% retention of customers by recognizing customer concerns using social media monitoring and automated ticket classification
Delivered automatic call routing to specific departments and seamless agent hand-off
Achieved 80% team utilization on high-impact customer service with the help of support analytics dashboard