Privacy Policy
1. Information We Collect
Information you provide directly: When you contact us, schedule a call, or use our services, we may collect name, email address, phone number, company name, business information, and payment information (processed via third-party processors; we do not store full card details).
Information collected automatically: IP address, browser type, operating system, pages visited, time spent, click patterns, and general geographic location (city/region level).
AI agent interaction data: When you or your customers interact with a CAIBots-deployed agent, conversation data is collected to deliver the service and improve agent performance.
2. How We Use Your Information
We use the information we collect to: deliver, operate, and improve our services; process inquiries and respond to requests; send service communications and updates; analyze usage patterns; comply with legal obligations; detect and prevent fraud and security incidents; and develop new features and services.
We do not sell your personal information. We do not use your data for advertising on third-party platforms without your explicit consent.
3. Information Sharing
We may share your information with: service providers (hosting, analytics, payment processing, CRM) under data processing agreements; business partners where integration is required to deliver our service; legal authorities when required by law; and in connection with business transfers, with appropriate confidentiality protections.
We do not share, sell, or rent your personal information to third-party marketers.
4. Data Retention
We retain your personal information for as long as necessary to deliver our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer necessary, we securely delete or anonymize it.
5. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, port, restrict, or object to processing of your personal data, and to withdraw consent where processing is consent-based.
To exercise any of these rights, contact us at contact@caibots.com. We will respond within 30 days.
6. Cookies & Tracking
We use essential cookies (required for security and functionality), analytics cookies (Google Analytics), and marketing cookies (Meta Pixel, Google Ads). You may control cookies through your browser settings. For California residents: we honor Global Privacy Control (GPC) signals.
7. Data Security
We implement industry-standard security measures including encryption in transit (TLS), access controls, regular security audits, and staff training. No method of electronic transmission is 100% secure, but we are committed to maintaining commercially reasonable protections.
8. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, contact us at contact@caibots.com and we will promptly delete it.
9. Third-Party Services
Our website and services may integrate with third-party services including Calendly, HubSpot, Salesforce, Meta, and Google. These services have their own privacy policies and we are not responsible for their practices.
10. Contact Us
For privacy-related inquiries: contact@caibots.com · CAIBots, Privacy Office, Princeton, NJ 08540 · +1 (609) 721-2815. We will acknowledge your request within 5 business days and resolve it within 30 days.